Frequently asked questions about policies
What is the return policy?
We believe deeply in the transformative power of our ritual elixirs, and we genuinely care about your spiritual journey. That's why we stand behind every bottle with this heartfelt guarantee:
If your sacred elixir doesn't enhance your spiritual journey as intended within 30 days of purchase, we'll make it right.
Here's how it works: If you're not satisfied with your experience, simply reach out to us within 30 days of your purchase date. We'll work with you personally to understand what happened and offer either:
• A full refund of your purchase price, or
• Store credit plus free shipping on your next order
What we ask from you: Please use the product as directed for at least one week before reaching out. This gives the plant allies time to work with your energy and allows you to experience their full potential.
Our commitment: We're not here to make excuses or create obstacles. If the elixir genuinely isn't right for you, we want to make it right. Your spiritual journey matters to us, and we're honored to be part of it.
Simply email us at support@soulriserituals.com with your order number and a brief note about your experience. We'll respond within 24-48 hours with next steps.
This guarantee reflects our belief that everyone deserves access to tools that support their spiritual growth, and our commitment to standing behind what we create with love and intention.
This guarantee applies to your first purchase of each product and covers the full 30 days from your purchase date, regardless of how much product remains.
When will I get my order?
We will work quickly to ship your order as soon as possible, and typically we mail things out Monday-Friday. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
All out products are handcrafted. That's why there's a limited quantity of them. Our ingredients are sourced both locally and globally through wholesalers that we trust and who offer ingredients that are sustainably harvested and ethically grown. We try to use organic ingredients as much as possible.
How much does shipping cost?
That depends - shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.